Terms of Service

1. Eligibility and Use of the Services

You must be at least 13 years old to use the Services. If you are under the age of majority where you live, you may use the Services only with the involvement and consent of a parent or legal guardian. You must be legally able to enter into a binding agreement to place orders or manage subscriptions.

You agree to use the Services only for lawful, personal, non-commercial purposes and in accordance with these Terms. You may not misuse the Services, interfere with their operation, attempt unauthorized access, submit false or misleading information, scrape or reverse engineer the Services, or use the Services in a way that violates any applicable law or third-party right.

You are responsible for making sure any device, browser, camera, network connection, and information you use with the Services is accurate, secure, and appropriate for the intended use.

2. Cosmetic Service Only; No Medical Advice

Nuvée provides cosmetic skincare products, photo-based skin analysis, ingredient guidance, and personalized cosmetic recommendations. The Services are not medical services, healthcare services, telemedicine, or a medical device.

Nuvée does not diagnose, treat, cure, prevent, or monitor any disease or medical condition, including acne, eczema, rosacea, dermatitis, infection, allergic disease, hormonal conditions, or other skin disorders. Any reports, scores, explanations, ingredient suggestions, or product recommendations are for general cosmetic and informational purposes only.

Do not use the Services as a substitute for professional medical advice, diagnosis, or treatment. If you have a medical condition, persistent or severe symptoms, a suspicious lesion, rapidly changing skin, pain, swelling, infection, open wounds, burns, or any urgent concern, consult a licensed healthcare professional promptly.

3. Pregnancy, Breastfeeding, Allergies, and Sensitivities

If you are pregnant, trying to become pregnant, breastfeeding, have a known medical condition, use prescription topical or oral medications, have a history of allergic reactions, or have highly sensitive skin, consult your physician, dermatologist, pharmacist, or other qualified healthcare professional before using any product or following any recommendation.

Some cosmetic ingredients, including retinoids, exfoliating acids, brightening agents, essential oils, botanicals, preservatives, and other active ingredients, may not be appropriate for every person or every life stage. Nuvée cannot determine whether a product or ingredient is medically appropriate for your individual circumstances.

Review the full ingredient list on the product packaging before use. Do not use a product if you are allergic or sensitive to any ingredient. Patch testing is recommended before first use. Stop use and seek medical advice if irritation, rash, swelling, burning, hives, breathing difficulty, or any other adverse reaction occurs.

4. AI Analysis and Recommendation Limitations

Photo analysis and AI-assisted recommendations depend on image quality, lighting, camera angle, makeup, filters, skin tone representation, device settings, information you provide, and other factors. Results may be incomplete, inaccurate, unavailable, delayed, or not suitable for your individual needs.

Recommendations may change over time as your skin, product catalog, formulation approach, or available data changes. They are not a guarantee of results. Skincare outcomes vary by person, routine, consistency, environment, health, medication use, hormones, lifestyle, and other factors outside Nuvée's control.

You should not rely on the Services to identify urgent conditions, suspicious lesions, infections, allergic reactions, or any condition requiring clinical judgment.

5. Products, Ingredients, and Results

Product descriptions, ingredient highlights, active ingredient summaries, expected benefits, and educational content are provided for convenience and may not include the complete ingredient list. The full ingredient list on product packaging controls.

Cosmetic products may cause irritation, dryness, purging-like reactions, sensitivity, or allergic reactions in some users. You are responsible for reviewing ingredients and determining whether a product is appropriate for you, with professional guidance where needed.

Statements about products have not necessarily been evaluated by the U.S. Food and Drug Administration unless expressly stated. Products are not intended to diagnose, treat, cure, or prevent disease.

6. Accounts and User Information

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate, current, and complete information and to update it as needed.

If you sign in through a third-party provider, such as Google, Apple, or an email link provider, your use of that provider is also governed by its terms and policies.

We may suspend or terminate access if we believe your account has been compromised, used fraudulently, or used in violation of these Terms.

7. User Content and Photos

You may submit photos, reviews, messages, preferences, and other content to the Services. You represent that you have the rights and permissions needed to submit that content and that it does not violate any law or third-party right.

Uploading a photo for skin analysis requires your prior consent, which we request before the scan. Uploaded photos are automatically deleted from our storage within 24 hours; the resulting analysis is stored with your account until you request deletion. The on-device camera alignment guide processes facial geometry on your device only — it is never transmitted to or retained by Nuvée, and Nuvée does not perform facial recognition. See our Privacy Policy, Consumer Health Data Privacy Policy, and Data Retention & Deletion Policy for details.

By submitting content, you grant Nuvée a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, display, and use the content as reasonably necessary to provide, personalize, maintain, protect, and improve the Services, subject to our Privacy Policy.

Do not submit photos or information about another person without their permission. Do not submit medical records, emergency information, or content that is unlawful, harmful, defamatory, obscene, or infringing.

8. Orders, Subscriptions, Billing, Returns, and Refunds

Prices, product availability, subscription terms, shipping timelines, taxes, discounts, and promotions may change. We may correct errors, refuse or cancel orders, or limit quantities where permitted by law.

By placing an order, you authorize us and our payment processors to charge the payment method you provide for the amounts shown at checkout, including product price, shipping, taxes, and any recurring subscription charges you authorize.

If you purchase a subscription, you authorize recurring charges at the disclosed interval until you cancel, pause, skip, reschedule, or modify the subscription through your account or by contacting support, subject to the cancellation terms shown at checkout or in your account. Changes may need to be made before a renewal cutoff to apply to the next shipment.

Every Nuvée serum order is covered by our 30-Day Satisfaction Guarantee. If you are not completely satisfied, contact us at contact@nuveeskinlab.com within 30 days of delivery. We may ask for details about your experience and provide product-use guidance before completing your request. Opened and unopened serums are eligible.

Visible skincare changes are gradual. With consistent use, it may take 28 days or longer to notice results, and individual results vary. Unless you experience irritation, we encourage you to give your formula time to work. If irritation occurs, stop using the product. This guidance does not extend the Satisfaction Guarantee deadline: you must contact us within 30 days of delivery, even if you are still evaluating your results.

After you contact us, you may choose either one complimentary formula adjustment or an authorized return for a refund of the full amount paid for the returned serum, plus applicable sales tax. Once you choose a complimentary formula adjustment, that order is no longer eligible for a refund. Please note that shipping and duties are non-refundable.

Do not send a product back before contacting us. Any return must follow the authorization, instructions, and destination provided by our support team.

If an order arrives damaged, defective, or incorrect, contact us within 30 days of delivery and we will replace it at no cost. These remedies are in addition to any rights that cannot be limited under applicable law.

Discounts, referral rewards, promotional codes, loyalty credits, and other offers may be subject to separate conditions, expiration dates, eligibility limits, and one-use or non-combinability restrictions.

Shipping dates and delivery estimates are not guaranteed. Risk of loss may transfer as permitted by applicable law once an order is delivered to the carrier or to the delivery address.

9. Rewards, Referrals, and Promotions

Rewards, referral credits, points, promotional codes, and similar benefits have no cash value unless expressly stated. They may be modified, suspended, limited, or discontinued where permitted by law.

We may withhold, reverse, or cancel rewards or promotional benefits if we believe they were earned through fraud, self-referral, abuse, technical error, canceled orders, returned products, or activity that violates these Terms.

10. Intellectual Property

The Services, including text, graphics, logos, images, software, analysis flows, designs, product names, and other content, are owned by or licensed to Nuvée and are protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, create derivative works from, reverse engineer, scrape, or commercially exploit any part of the Services without our prior written permission.

11. Third-Party Services

The Services may integrate with or link to third-party services, including payment processors, shipping providers, analytics tools, authentication providers, and social platforms. We are not responsible for third-party services, content, policies, or practices.

12. Communications

You agree that we may send you service-related communications, including account, order, subscription, security, verification, and support messages. You may also choose to receive marketing communications where permitted by law.

You can unsubscribe from marketing emails using the unsubscribe link or available preference tools. Service-related messages may still be sent when necessary to provide the Services.

13. Disclaimer of Warranties

To the fullest extent permitted by law, the Services, reports, recommendations, content, and products are provided on an "as is" and "as available" basis without warranties of any kind, whether express, implied, or statutory.

Nuvée disclaims all warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, completeness, availability, uninterrupted operation, error-free operation, and any warranty arising from course of dealing or usage of trade.

14. Limitation of Liability

To the fullest extent permitted by law, Nuvée and its owners, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost data, personal injury claims based on misuse or failure to follow warnings, or damages arising from your use of or inability to use the Services or products.

To the fullest extent permitted by law, Nuvée's total liability for any claim arising out of or relating to the Services, products, or these Terms will not exceed the amount you paid to Nuvée for the product or service giving rise to the claim in the six months before the event giving rise to liability.

Some jurisdictions do not allow certain warranty disclaimers or liability limitations, so some limitations may not apply to you.

15. Indemnification

You agree to defend, indemnify, and hold harmless Nuvée and its owners, officers, employees, contractors, service providers, and affiliates from claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys' fees, arising from your misuse of the Services or products, your content, your violation of these Terms, or your violation of any law or third-party right.

16. Changes, Suspension, and Termination

We may update, suspend, discontinue, or modify any part of the Services or products at any time. We may suspend or terminate your access if we believe you violated these Terms, created risk, or used the Services unlawfully.

17. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of laws principles, except where prohibited by applicable consumer protection law.

18. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a new effective date. Your continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms, contact us at contact@nuveeskinlab.com.