Questions?
We have answers.

Most skincare is one-size-fits-many. Nuvée is built to adapt. Day + Night are the two parts of your routine, not two fixed formula choices. Ingredients and concentrations can vary across many possible combinations based on your visible skin needs, and your formulas can change after a new analysis.

Day and night skin needs are different. Day formulas are designed for comfortable layering under sunscreen and makeup, with hydration, antioxidant support, and visible tone support. Night formulas can focus more on renewal, exfoliation, and barrier recovery while reducing the need to stack every active in a single bottle.

We focus on serums because they are one of the most direct ways to deliver purposeful cosmetic actives in a simple routine. A serum can be designed with clear ingredient priorities, thoughtful concentration ranges, and fewer unnecessary extras than a crowded multi-step regimen. For Nuvée, that makes serums the best format for personalization: we can separate day and night needs, match actives to visible skin goals, and keep the routine focused instead of overwhelming.

No. Nuvée is designed to minimize input. Your photo analysis is the starting point.

You upload one clear, front-facing photo. Nuvée analyzes visible skin signals (like uneven tone, texture, pores, redness, and blemish-prone areas), generates a structured report, and creates an individualized formula plan by selecting ingredients and concentrations from many possible combinations.

Nuvée evaluates visible skin patterns from your photo to guide skincare choices. Results are intended as cosmetic guidance and work best when photos follow our lighting and framing recommendations.

For best accuracy, use bright and even lighting (natural light is ideal), face the camera directly with a neutral expression, remove glasses and heavy makeup if possible, and avoid harsh shadows.

No. Nuvée is not a medical device and does not diagnose, treat, or cure any condition. If you have a persistent or severe skin concern, consult a licensed dermatologist.

No. Nuvée is designed not to retain your photos long-term. Photos are processed to generate your results and are automatically deleted after a short period.

No. We do not sell your personal information.

Nuvée prioritizes ingredients with scientific support, clear cosmetic mechanisms, reasonable concentration ranges, and explainable benefits. We do not build formulas around trendy marketing extracts when their expected effect is limited or unclear. Instead, we focus on evidence-informed actives and supportive ingredients that make sense for your visible skin goals, comfort, and barrier health.

Many users with sensitive skin do well with Nuvée, but sensitivity varies. We recommend patch testing and introducing new products gradually.

Nuvée is formulated with a focus on performance and skin comfort. If you have strict sensitivities, check the ingredient list or contact us.

We cannot provide medical advice. If you are pregnant or breastfeeding, we recommend checking with your healthcare provider, especially if your routine includes retinoids or strong actives.

Active ingredients shown in your report are highlights and may not represent the complete formula. Please refer to the full ingredient list on your product packaging for the complete ingredient information.

We want your formula to feel transparent, not like a black box. The label highlights the core functional ingredients so you can understand which ingredients are doing the main cosmetic work in your serum. Our goal is to make personalized skincare feel understandable, not mysterious, so you can see why your formula was chosen and learn more about your skin over time. The highlighted actives are not always the complete ingredient list, so always refer to the full product packaging for complete ingredient information.

Stop using the product, rinse the area if needed, and consult a healthcare professional if irritation persists or feels severe. You can also contact support so our team can review your formula and help with next steps.

Every 100 points equals $1.00 in credit. You can redeem points in 100-point increments from your profile, then apply them as a discount to your next subscription renewal or generate a coupon code for a one-time purchase.

Points may take a short time to appear after the qualifying activity is completed, such as a skin analysis, referral purchase, or subscription renewal.

Reward credits or coupon codes may not be combinable with other promotions unless this is clearly shown at checkout.

Nuvée delivers your formulas on a recurring schedule so you can stay consistent and re-check your skin over time.

Most members reassess every shipment cycle (about every two months), or sooner if weather, routine, or skin concerns change.

Yes. If you have an active subscription, go to Account, open Subscriptions, and choose Update Formula. From there, you can run a new analysis and apply the refreshed formula to your next subscription order.

For active subscribers, formula changes need to start from Subscriptions so the new personalized formulas can be connected to the correct subscription and future shipment. Go to Account > Subscriptions > Update Formula when you want to replace your next formula.

Yes. You can manage your subscription from your account, including updating shipment timing, skipping an upcoming order, or canceling according to your subscription terms.

Every Nuvée serum order is covered by our 30-Day Satisfaction Guarantee. If you're not completely satisfied, contact us within 30 days of delivery. After you contact us, you may choose either one complimentary formula adjustment or an authorized return for a refund of the full amount paid for the returned serum, plus applicable sales tax. Opened and unopened serums are eligible. Once you choose a complimentary formula adjustment, that order is no longer eligible for a refund. Please note that shipping and duties are non-refundable. If your order arrives damaged, defective, or incorrect, report it within the same 30-day period and we'll replace it at no cost.

Email contact@nuveeskinlab.com within 30 days of delivery and tell us whether you would prefer a complimentary formula adjustment or a return for a refund. Our support team may ask for details about your experience and share guidance to help you get the most from your formula. We will then provide the next steps. Please do not mail products back before receiving return authorization and instructions from us.

Visible skincare changes are gradual. With consistent use, it may take 28 days or longer to notice results, and individual results vary. Unless you experience irritation, we encourage you to give your formula time to work. If irritation occurs, stop using the product. Our 30-Day Satisfaction Guarantee still requires you to contact us within 30 days of delivery, even if you're still evaluating your results.